Customer Services Advisor

We’re looking for an enthusiastic individual to join our Customer Services Department. If you are passionate about looking after customers and have a caring, patient and empathetic approach, then you will fit in perfectly at Lucart Hygiene Ltd. The role involves supporting our external sales team and liaising with customers, with a good telephone manner being vital. The successful applicant will need to have good communication skills and a willingness to learn.

About Lucart Hygiene Ltd

Lucart Hygiene Ltd are part of a growing pan-European group with production sites in the UK, Italy, France, Spain, and Hungry supplying over 70 countries worldwide. The Lucart group are the 2nd largest paper supplier in Europe, and we are now ready to add additional staff to help us with our ambitious growth plans.

Tasks Include

  • Managing incoming calls and customer service enquiries

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts

  • Handle customer complaints, provide appropriate solutions and alternatives

  • Provide pricing and delivery information

  • Process orders, forms, applications, and requests

  • Maintain customer databases

  • Communicate and coordinate with internal departments

Key Competencies

  • Preferably experience working in Customer Service

  • A good telephone manner

  • Competent in Microsoft Excel i.e., Word, Excel etc.

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication skills

  • Ability to multi-task, prioritise, and manage time effectively

  • Attention to detail and accuracy

  • Problem analysis and problem-solving

Prior experience using JD Edwards ERP is advantageous

Pay and other benefits

Salary £22-24k per annum

Free parking, free Wi-Fi, free Tea & Coffee
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